89bet Privacy Policy – Data Protection for Malaysian Players

1. Introduction & Scope of This Privacy Policy

Welcome to the Privacy Policy 89bet. We understand that your trust is the foundation of the relationship between a platform and its users. When you register an account at 89bet, make a deposit via Touch 'n Go eWallet or DuitNow, place a bet on the Malaysia Super League or a BWF badminton match, or reach out to our support team — you are entrusting us with your personal information. We do not take that trust lightly.

This Privacy Policy applies to all users of the 89bet platform in Malaysia and covers all products and services we offer, including:

• Sports Betting — Malaysian Super League football, EPL, La Liga, BWF badminton, ICC cricket, tennis, basketball, e-sports, and over 30 other sports.
• Live casino with real dealers via video streaming.
• Online slots, table games, and lottery.
• Live matches and in-play betting.
• All 89bet communication channels including Live Chat, email, and platform notifications.

This policy should be read together with Terms & Conditions ours. By using the 89bet platform, you confirm that you have read and understood this Privacy Policy.

2. Personal Data We Collect

89bet collects your personal data through two main channels — information you provide to us directly, and data collected automatically as you use the platform.

2.1 Data You Provide Directly:

• Account Registration Information: Full name, email address, active Malaysian phone number, date of birth, and the password you choose when opening your 89bet account.
• Financial Transaction Information: Details related to deposits and withdrawals via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX Maybank2u, and CIMB Clicks. Please note that 89bet does not store your card number or full bank account details.
• Identity Verification Information: If we require additional verification, you may be asked to provide a copy of your identity document. This document is stored securely and used solely for verification purposes.
• Communications with Us: The content of any communications you send to the 89bet support team via Live Chat or email at support@89bet.site.

2.2 Automatically Collected Data:

• Device Technical Data: IP address, web browser type and version, operating system, screen resolution, and unique device identifiers.
• Session & Usage Data: Pages you visit within the 89bet platform, session duration, features used, links clicked, and general navigation patterns.
• Gaming Activity Data: A complete history of all bets and gaming activity on the platform — including selected markets, amounts wagered, outcomes, and the time of each activity.
• Cookie Data: Information collected through cookies and similar tracking technologies to ensure the platform operates correctly and remembers your preferences.

3. How 89bet Uses Your Data

89bet uses your personal data for legitimate and limited purposes. We do not use your data for any purpose not stated in this Privacy Policy without first obtaining your consent.

The primary purposes for which your data is used at 89bet is as follows:

• Account Management: Creating and managing your 89bet account, processing your registration, and enabling you to log in to the platform securely.
• Transaction Processing: Processing your deposits via Touch 'n Go, GrabPay, DuitNow, FPX, and other Malaysian payment methods, as well as handling your winnings withdrawals in Ringgit Malaysia (RM) quickly and securely.
• Service Delivery: Enabling you to place Sports Betting wagers on the Malaysia Super League, EPL, BWF badminton, ICC cricket, and all other sports, as well as access Live Casino, slots, and lottery products within the 89bet platform.
• Customer Support: Resolving the queries, complaints, and technical issues you report to the 89bet support team.
• Security & Fraud Detection: Detecting and preventing fraudulent activity, manipulation, money laundering, and any use of the platform that violates 89bet's Terms & Conditions.
• Responsible Gambling: Monitoring gameplay patterns to identify users who may need assistance with responsible gaming, and to enforce the limits you have set for yourself in your 89bet account.
• Platform Improvements: Analysing usage patterns in aggregate (not at an individual level) to improve products, interfaces, and the overall 89bet platform experience.
• Legal Compliance: Meeting all applicable legal and regulatory compliance requirements, including mandatory financial record-keeping and reporting obligations.
• Marketing Communications (with Consent): Sending information about 89bet promotions, bonuses, and offers — only to users who have given their consent to receive such communications.

4. Data Sharing & Disclosure to Third Parties

89bet does not sell, rent, or trade our users' personal data to third parties. However, in the course of operating the platform lawfully, we may need to share certain data with the following parties under limited and controlled circumstances:

• Payment Service Providers: Transaction details required to process your deposits and withdrawals through licensed Malaysian payment providers — including Touch 'n Go, GrabPay, and leading banks such as Maybank and CIMB. This sharing is kept to the minimum necessary and is strictly for transaction processing purposes.
• Technical Service Providers: Third parties that assist 89bet in operating the platform's technical infrastructure, including cloud computing services, platform analytics, and cybersecurity services. All such third parties are bound by strict confidentiality agreements and are prohibited from using your data for any other purpose.
• Game Providers: The minimum information required by Live Casino and slots game providers to deliver gaming services to you through the 89bet platform.
• Relevant Authorities: 89bet will disclose user data to law enforcement agencies or other authorities when required to do so by a valid court order, official investigation, or other legal obligation. In such circumstances, 89bet will endeavour to notify you of the disclosure unless prohibited from doing so by law.
• Business Transfer: In the event of a merger, acquisition, or transfer of 89bet's business assets, user data may be transferred to the successor entity. Users will be notified of any changes in the ownership or control of their data.

In all of the above circumstances, 89bet ensures that data sharing is kept to the minimum necessary, subject to appropriate confidentiality agreements, and consistent with the purposes stated in this Privacy Policy.

5. Technical & Organisational Security Measures

89bet continuously invests in technical security measures and organisational practices to protect your personal data from unauthorised access, loss, or accidental disclosure. Our key safeguards include:

• 256-bit SSL Encryption: All communications between your device and 89bet's servers are protected with HTTPS protocol and 256-bit SSL encryption — the same industry standard used in banking and finance.
• Stored Data Encryption: Sensitive data stored in 89bet's databases is also encrypted, rather than held in plain readable text.
• Internal Access Controls: Access to user data within the 89bet organisation is restricted to personnel who genuinely require it to carry out their duties. All internal access is logged and monitored.
• 24/7 Security Monitoring: Automated monitoring systems operate around the clock to detect suspicious activity, unauthorised access attempts, and potential security threats.
• Regular Security Testing: 89bet conducts regular penetration testing and security audits to identify and address any system vulnerabilities before they can be exploited.
• Two-Factor Authentication: We encourage all 89bet users to enable two-factor authentication (2FA) in their account settings as an additional layer of security.

Despite all these security measures, no system can guarantee absolute 100% security. In the event of any security incident involving your personal data, 89bet committed to notifying you and the relevant authorities within a reasonable timeframe upon identifying such an incident, in accordance with applicable legal requirements.

6. Your Rights as a 89bet Malaysia User

As a user of the 89bet in Malaysia, you have the following rights regarding the personal data we hold about you:

• Right of Access: You have the right to request and receive a copy of the personal data we hold about you. 89bet will process data access requests within 14 business days.
• Right to Rectification: If you find that the personal data in your 89bet account is inaccurate or incomplete, you have the right to request a correction. You can update certain details directly in your account settings or reach out to our customer support team.
• Right to Erasure: Under certain circumstances, you have the right to request deletion of your personal data. Please note that we may be legally required to retain certain records (such as financial transaction records) for a specified period, which may prevent complete deletion.
• Right to Object to Processing: You have the right to object to the processing of your data for direct marketing purposes at any time. Once you object, we will immediately stop using your data for that purpose.
• Right to Data Portability: You have the right to request your personal data in a machine-readable format, allowing you to transfer it to another service provider of your choice.
• Right to Withdraw Consent: Where the processing of your data is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of any processing carried out prior to the withdrawal.

To exercise any of the rights above, please contact the 89bet customer support team by email: support@89bet.site. Please include your full name, registered email address, and a clear description of your request. 89bet will process your request within a reasonable timeframe and to the extent permitted by applicable law.

7. 89bet Cookie Policy

Platform 89bet uses cookies and similar tracking technologies to ensure the platform functions properly and to enhance your experience. Cookies are small text files stored on your device when you visit a website.

Types of cookies we use:

• Essential Cookies: These cookies are required for the 89bet platform to function and cannot be disabled. They include login session cookies, security cookies, and cookies that remember your betting preferences during an active session.
• Performance & Analytics Cookies: These cookies help us understand how users interact with the 89bet platform — which pages are visited most frequently, where users encounter difficulties, and how platform performance can be improved. This data is collected in aggregate and does not identify any individual personally.
• Preference Cookies: These cookies remember your preferences — such as display language, favourite sports, and display settings — to provide a more personalised experience each time you use 89bet.

You can control and manage cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the 89bet platform. To learn more about managing cookies in your browser, refer to the help documentation for the browser you are using.

8. Child Protection & Age Restrictions

Platform 89bet is intended for individuals aged 18 and above only. We do not knowingly collect or process personal data from anyone under the age of 18.

Should we discover that we have collected data from an individual under the age of 18, we will take the following steps immediately:

• Immediate closure of the account in question.
• Deleting all associated personal data from our systems.
• Processing the refund of any deposits made, where applicable, once the investigation is complete.

If you discover that someone under the age of 18 has opened or used a 89bet account, please contact us immediately at support@89bet.site so we can take the appropriate action.

9. Data Retention & Cross-Border Data Transfers

The personal data you provide to 89bet may be stored and processed on servers located outside Malaysia. This is a technical requirement of operating an online platform using internationally recognised cloud infrastructure providers.

When your data is transferred or stored outside Malaysia, 89bet ensures that:

• Such transfers are made only to countries or entities with data protection standards equivalent to or higher than those we uphold.
• Appropriate contractual agreements (including standard data protection clauses) are in place with all service providers outside Malaysia.
• The same level of protection described in this Privacy Policy is maintained regardless of the physical location where the data is stored.

How long your data is retained depends on the type of data and the relevant operational and legal requirements. Active account data is kept for as long as your account remains active. Financial transaction records are retained for the period required under Malaysian law. Once the retention period expires or the account is closed and all legal requirements have been met, your data will be securely deleted or anonymised.

10. Amendments to This Privacy Policy

89bet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, the latest legal requirements, or platform improvements.

When we make significant changes to this Privacy Policy, we will:

• Updating the "Last Updated" date at the top of this document.
• Displaying a clear notice on the 89bet platform homepage regarding changes that have taken effect.
• In the event of significant changes that materially affect users' fundamental rights, we will send a direct notification to the email address registered to your account.

Continued use of the 89bet platform after any amendments take effect will be considered acceptance of the updated terms. It is your responsibility to review this Privacy Policy periodically, especially when you receive notices about updates.

11. How to Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how 89bet manage your personal data, please contact us through the following channels:

• Email: support@89bet.site — for written privacy enquiries and data rights requests.
• Live Chat: Available directly within the 89bet platform, 24 hours a day, 7 days a week in Bahasa Malaysia.

For data rights requests (access, correction, or deletion), please clearly state the following in your message: your full name, the email address registered to your 89bet account, the type of request you are making, and any additional information relevant to helping us process your request accurately.

89bet is committed to responding to all privacy-related enquiries within 14 business days of receipt. For urgent security matters — such as suspected unauthorised access to your account — please contact us via Live Chat for immediate assistance.